DStv Kenya: Packages Price, Channels, Paybill Number & Customer Care Contacts

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DStv Kenya, Multichoice’s pay-tv service, is one of the popular pay-tv service providers in Kenya.

The company has had a fall out with some of its customers over pricing issues in the past. This may be due to the presence of cheaper alternatives such as Zuku and GOtv.

In 2015, DStv announced that it would be increasing its prices and as expected, this decision did not augur well with customers. In an effort to win back customers, the company announced that it would be revising its prices. The pricing strategy was basically a roll-back to the pre-2015 price hike.

Regardless, DStv is the OG of the pay-tv business and among the best service providers, in terms of quality. DSTV decoder prices in Kenya are above average when compared to those by service providers in the pay-tv business.

The DStv Zappa decoder, Dish, and installation cost Ksh. 6,400 while the DStv Explora decoder costs Ksh. 17, 000. With this amount, you get the DStv Explora, LNB, Dish, plus installation. This decoder is pricier because it comes with additional features such as video rental services and personal video recorder. Still, this is a bit high considering that most decoders from other pay- tv companies cost below Ksh. 4,000. But at least they have their GOtv product; hence, they still claim a considerable audience.

The company has 5 pay-tv packages.

DStv Kenya Packages, Channels, and Prices

Package ChannelsPrice (Monthly)
Access 57Ksh. 1,050
Family 72Ksh. 1,900
Compact100Ksh. 3,550
Compact Plus 106Ksh. 5,425
Premium 126Ksh. 8,180

DStv access channels in Kenya are higher priced when compared to the cheapest services from other pay-tv companies in this category. Some pay-tv companies charge as low as Ksh. 600 for the same number of channels, slightly lower, or more. This may explain why a significant number of subscribers have either downgraded their packages or even opted out.

DStv family packages offer you a family experience and it has incorporated channels that are appropriate for family viewing. This package comes with 6 children channels, 8 featuring religion content, 3 for music 24 for general entertainment and movies, among others.

DStv Kenya Paybill Numbers

You can make payments via M-Pesa using the paybill number 444900. You can also pay via CraftSilicon using VISA or MasterCard. Other payment alternatives are Airtel money using the business name ‘GOTV’, orange money, direct debit and various banks. DStv Kenya Contacts.

DStv Kenya’s self-service platform allows you to clear error codes, pay subscriptions, and manage other subscription features. Subscribers and third parties can contact DStv Kenya team via social media networks, short code, USSD, or physical address.

DStv Kenya Customer care contacts

Below are the specific contact details:


Twitter: @DStv_Kenya

WeChat: DStvAfrica


Tel: +254 711 066 000 or +254 020 4236000

Short Code: 22788

USSD: *423#

Physical Address (Head Office):

Sarit Center, First Floor, Westlands
Some people have predicted that DStv services are on their death bed because of the many cheap alternatives in the market, but we can only wait to see. Yes, more Kenyans have subscribed to cheaper pay-tv services since the digital switch and yes, this may spell doom for DStv unless strategic pricing is implemented.

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