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GOtv Kenya Packages, Channels, Prices, Paybill & Contacts

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GOtv Kenya, a subsidiary of Multichoice, is one of the major players in the pay-tv services in Kenya. In August 2016, the ‘Home of African television’ slashed its monthly subscription fees for the Value and Lite bouquets.

While GOtv described this move as a show of commitment to deliver affordable digital family entertainment, mounting competition could have been a major influence. GOtv faces competition from other pay-tv services such as Zuku, Startimes, and Bamba.

The stiff competition occasioned by the presence of several players in the market is likely to limit price increases in 2017. Will we see more players entering the market? Maybe. The only constant is that competition will continue to mount. Subscribers can only hope that these prices will be slashed further in 2017.

That may explain why GOtv recently introduced a loyalty reward program, GOtv WOW. This rewards you with extra channels at no cost.

As expected, there is a condition:

You should stay connected to GOtv for three months continuously and paid on time in each of the three months and Safaricom airtime worth Ksh. 50 for GOtv Value or Ksh. 100 for GOtv Plus. Apart from the rewards, GOtv fees are also reasonable.

At present, a GOtv decoder and GOtenna retail at Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription. A new subscriber gets to enjoy 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.

GOtv Kenya has three main packages: GOtv Lite, GOtv Value, and GOtv Plus. GOtv Plus is the premium bouquet; hence, higher priced of the three while GOtv Lite is the cheapest.

GOtv Packages: GOtv Plus, GOtv Value, GOtv Lite

Below is a comparison table:

Package Number of Channels Price
GOtv Plus 43 Ksh. 699(monthly)
GOtv Value 28 Ksh. 470 (monthly)
GOtv Lite 19 Ksh. 220 (monthly), Ksh. 500 (Quarterly-3 months), or Ksh. 1,299 (annually)

GOtv Lite package comes with three-payment installment options: you can either pay monthly, quarterly, or annually.

GOtv subscribers have access to channel categories such as sports, entertainment, religious content, children’s programming, fashion, and food. The level of access is, of course, dependent on the bouquet. Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two.

Payment Methods: Paybill, Online

GOtv offers you the freedom to choose from various payments options: you can make payments via M-Pesa (Business No.: 423655), Airtel Money (Business name: GOTV), Visa Card, PesPal, CraftSilicon, or through local banks.

GOtv Kenya Eazy Self Service

This is GOtv’s online platform that offers customers the self-service option. This way, they can manage their subscriptions online. Through this platform, you can find dealers or installers near you, learn about the various payment methods, get more details on your GOtv decoder, and clear error codes.

From experience, this platform is not very effective when it comes to clearing error codes. Most subscribers end up having to call customer care agents for assistance.

GOtv Customer Care contacts

You can also reach them through Facebook and Twitter:

GOtv Kenya Head office Location

You can also visit their physical location: Multichoice Kenya Ltd, First Floor, Westlands, Nairobi.

Read also:

  1. DStv Kenya: Packages Price, Channels, Paybill Number & Customer Care Contacts
  2. Zuku TV Kenya Packages, Prices, Paybill Number, Channels & Customer Care Contacts
  3. StarTimes Kenya Bouquet Packages, Prices, Channels, Paybill Number & Contacts
  4. Showmax Kenya Packages, Content, Contacts

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32 Comments

  1. Patrick

    March 30, 2017 at 9:30 am

    i would like to change from GOTV plus to GOTV lite advise on monthly subscription and procedures

    • Terry Gachie

      March 30, 2017 at 10:35 pm

      Hello Patrick. You just have to top up the amount for that package.In this case, Ksh. 220 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.

  2. Andrew koech

    April 2, 2017 at 11:10 am

    Sunday!!!payments can’t go through y?

    • Terry Gachie

      April 2, 2017 at 4:50 pm

      Hello Koech. Kindly get in touch with GOtv customer care through +254711 066 000. If not successful, maybe you can get in touch with the GOtv team on facebook or twitter. You can use the links in the article to access their pages.

  3. vicky mukiri

    April 4, 2017 at 7:30 pm

    i paid 375sh on 19dec 2016 which was to expire on 19th June but it expired on 19th March, what happened?

    • Terry Gachie

      April 4, 2017 at 7:37 pm

      Hello Vicky. Here are the GOtv packages: Below is a comparison table:

      Package Number of Channels Price
      GOtv Plus 43 Ksh. 699(monthly)
      GOtv Value 28 Ksh. 470 (monthly)
      GOtv Lite 19 Ksh. 220 (monthly), Ksh. 500 (Quarterly-3 months), or Ksh. 1,299 (annually)

      There is no Ksh. 375 package. Kindly contact GOtv Customer care via facebook, twitter, email, or customer care numbers. The contact details have been provided in the article.

  4. tonnie

    April 4, 2017 at 8:41 pm

    Payment can’t go through what is the problem?

    • Terry Gachie

      April 4, 2017 at 10:25 pm

      Hello Tonnie. Please get in touch with GOtv customer care representatives via your preferred channel. You can do this via Facebook, Twitter, email, or call.

      You can get to their social media pages via the links we have provided above.

      The customer care customer number is: +254711 066 000

  5. carol wachira

    April 5, 2017 at 1:32 pm

    Is the lite package 220 or 260? You are contradicting us.

  6. NISAR AHMED

    April 7, 2017 at 4:11 pm

    I have bought GOTV decorder yesterday and upto now decorder is not ativated, Where as naivas salesman has tried to install some channels but he havn’t done by all. Now, Helpline say need to wait for 24 hours more. I have not any experience in such decorders. Can you assist me with it.

    • Terry Gachie

      April 7, 2017 at 4:27 pm

      Hello, Ahmed. That sounds like a technical issue that has to be sorted by the GOtv team. If you have contacted the GOtv team and they say that your problem will be sorted in 24 hours, kindly be patient and wait for them to fix the problem. Their systems can show them exactly where the problem is and so they should be able to help.

  7. john

    April 8, 2017 at 2:07 pm

    What is the recommended price for Gotv without antenna in kenya as at today

  8. wilfred

    April 9, 2017 at 9:12 pm

    loving govt.what happened so sonymax.miss that channel

    • Terry Gachie

      April 10, 2017 at 8:14 pm

      Hello. Get in touch with GOtv via their official Facebook and Twitter pages or call +254711 066 000.

  9. wilfred

    April 9, 2017 at 9:15 pm

    loving govt.why aren’t the added channels showing.
    I loved sonymax, what happened

  10. mary nthangu

    April 10, 2017 at 11:14 am

    Hi. I paid ksh 500 for gotv lite..3 months. Iuc no 2018638696.kindly activate

    • Terry Gachie

      April 10, 2017 at 8:09 pm

      Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.

  11. mary nthangu

    April 10, 2017 at 11:25 am

    Hello. I have paid ksh 500.for Gotv lite.. 3months subscription. iuc no 2018638696.

    • Terry Gachie

      April 10, 2017 at 8:15 pm

      Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.

  12. Aburi

    April 10, 2017 at 2:56 pm

    Hi what are your new rates on gotv plus this month?

    • Terry Gachie

      April 10, 2017 at 8:11 pm

      Hello Aburi. GOtv Plus is Ksh. 699.

      • Joseph

        April 15, 2017 at 9:35 pm

        I payed still no channels

        • Terry Gachie

          April 15, 2017 at 10:18 pm

          Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.

  13. amol

    April 14, 2017 at 4:47 pm

    Gotv is the most expensive nonsense I have ever seen. Nkt

    • Terry Gachie

      April 15, 2017 at 10:17 pm

      You can always try out other options. Check Zuku TV and StarTimes. The articles above will give you more details.

  14. Martha

    April 16, 2017 at 7:42 pm

    Hi, avr bought a decoder but their isn’t Gontenna inside the box…what to do????

    • Terry Gachie

      April 16, 2017 at 7:50 pm

      Hello Martha. The best thing would be to return it where you bought it. Always check contents before completion the purchase because some vendors may be cons.regardless, your vendor should be able to solve your issue. The recomended price for tye docoder and gotenna is Ksh. 1,999.

  15. Atta Mugo

    April 17, 2017 at 7:30 pm

    There is a new channel 57 Viiasat Life on the channel list, but I can’t view it… why is it on the list?

    • Terry Gachie

      April 17, 2017 at 8:58 pm

      Hello Mugo. The most probable explanation would be because of the package you are subscribed to. However, please read the message displayed on the screen when you select that channel. If the message reads, in part, “…you should upgrade your GOtv bouquet to view this channel…” that means that you cannot view the channel unless you are on another bouquet.

  16. Silas mwangi

    April 23, 2017 at 7:16 am

    Like to upgrade from lite to value…advise on payment…

    • Terry Gachie

      April 23, 2017 at 5:20 pm

      Hello Mwangi. You just have to top up the amount for that package.In this case, Ksh. 470 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.

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