Kenya’s leading telco Safaricom has opened a regional headquarter office in Nyeri.
The Safaricom office Nyeri branch is part of the company’s growth and expansion plan that seeks to decentralize the company’s operations.
This move brings the total number of regional offices to five. Just a few days ago, the telco opened its fourth regional headquarter office in Kisumu, specifically at the Tuff Foam.
The other three offices are in Mombasa, Nakuru, and Nairobi.
The Nyeri office will be located along the Nyeri-Kamakwa road and specifically opposite Outspan Hospital (see directions).
Safaricom says that the decision to establish headquarters in various major towns has been advised by increasing demand for the internet and other connectivity solutions by the telco.
The demand for internet services in the Mt. Kenya region has also been on the increase given the rising number of firms, schools, and parastatals.
Safaricom CEO Bob Collymore said that the shift to counties was motivated by the need to reach and engage with customers more effectively.
He added that this move will help them gain a better understanding of their customers’ needs.
This will, in turn, enable the telco to provide their customers with products and services that meet their needs adequately.
Mr. Collymore said that in addition to the shops and regional centers, they have opened 17 customer care desks which will get the company much closer to their customers.
This will further help cement the telco’s relationship with its customers in various parts of the county.
With the new offices, the company targets to reach customers in 17counties. These include Meru, Isiolo, Tharaka-Nithi, Garissa, and Marsabit.
The Safaricom office Nyeri has been established alongside a new retail shop in Nanyuki which brings the total number of Safaricom shops to 46.
The new shop is expected to make operations more efficient such that the Nyeri office has some help.
This is also seen as an effort to further extend its retail services to its customers.
Mr. Collymore revealed that the company will establish 160 new transmission stations in a bid to enhance its 3G and 4G coverage.
This will be a continuation of an already existing project since the telco has, by now, installed its fiber-for-business services to over 60 buildings in Thika, Nyeri, and Meru.
The company reports that its fiber to the home service has reached over 1,000 homes in Thika.
Residents of Kisumu are also set to benefit since the telco has already started connecting residents. It is expected that other regions will also benefit from the fiber-to-the-home solution in coming days.
Safaricom also plans to expand its fiber for business service to more areas in the region and double its reach for its fiber to the home services.
In addition, the company has increased its network coverage in the western region and its 3G coverage.
They have not stopped at this since they have been rolling out their 4G coverage in various towns including Kisii, Busia, Migori, Kendu, Oyugis, Luanda, Bondo, Malaba, Mumias, among others.
The telco began rolling out its regionalization strategy two years ago. The result? Operations at its Nairobi headquarters have been decentralized to other regions.
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