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Tala Loan Application Form Online in Kenya: App Download, Loan Repayment, and Customer Care


Tala Loan Application Form Online in Kenya

The Tala app is one of the few platforms that are changing the way financial services work in Kenya and around the world.

Kenyans can now access unsecured mobile loans thanks to select mobile loan apps with Tala leading the pack. Anyone with a smartphone is one step closer to getting a loan. It is that cool.

Of course, the company has to consider your credit score but Tala goes step further since even those without a formal banking history can still access products that fit their status.

Tala has made significant strides since its establishment and it continues to maintain its position as one of the best mobile loan companies in Kenya.

With this in mind, it is important to look at three important facts about this app: download, loan repayment, and customer care contacts.

Tala App Download

As a requirement, Tala has to register you as a customer before granting you a loan. The first step to getting there is to download the Tala app from the Play Store and proceed to register as a Tala customer.

To do this, you will need your Safaricom M-PESA number.

After this, Tala will collect your data and use the information acquired to determine your creditworthiness. This means your qualifications and loan limit.

In case you are expecting a loan on day one, you need to take a chill pill since this is not guaranteed. However, do not rush to uninstall the app. Keep checking to confirm whether you have qualified.

How to Repay Tala Loan

At the moment, the loan is repaid only via M-PESA. Use paybill number 851900.

Your registered Tala phone number is the account number.

The repayment period is dependent on the amount borrowed. It can be due in a month, six months, or even a week.


  • Go to M-pesa menu
  • Select Lipa na M-pesa
  • Select Paybill (Business) number (Here enter 851900)
  • Enter Account number (Enter M-pesa phone number)
  • Enter amount (enter the loan amount)
  • Enter M-pesa PIN
  • Press OK

Note: The M-PESA message will confirm that the money has been received by Inventure Mobile Kenya and not Tala.

It is also important to note that you can use another person’s number to pay as long as it is registered by M-PESA. All you have to do is enter your registered Tala phone number as the account number. What this means, in short, is that you can use a different M-PESA number to pay for your Tala loan.

How to Contact Tala Customer Care

In case you are among those who prefer to get the information from the horse’s mouth, you can always contact Tala customer care agents.

The company offers several channels of communication. These include Facebook, email, SMS, and Twitter.

Below are the channels open for communication:

In case you prefer direct calls and physical meetings, Tala does not support that. Tala Kenya describes itself as a “remote lending company’ thus, forget about physical meetings or direct calls.

How to Apply for Tala Loan in Kenya – Procedure and Repayment Period (Video)


  1. I paid my Tala loan in three instalments today, i.e 2500, 100 and 50. So far the Tala app reflects 150 only. So the 2500 is shown as a balance. Kindly check and rectify.

  2. Yes Tala helped me solve some difficult issues i was facing, but i had some problem that made me not clear the loan on time, but so far i have cleared, can i be cleared from CRB, or ca i be send the batch no please

  3. Kindly u added 7 days grace period ending today but I request I repay tomorrow.

    Will I b eligible to access my loan limit after the repayment?

  4. Tala please,how can i pay my loan. I gave my mobile to my brother and bought a new one. He uninstalled tala app.I installed tala and i cant find make a payment in the app. I am using the same number and email account. Help me please

  5. Tala are not gud people.. You can have a problem with the accounts but they won’t listen instead they pressurize you to clear them

  6. Dear Team,

    Its Been a week now and still my loan is not approved. please kindly help me as soon as possible.

    Nimelipa mkopo kiasi cha sh 60,000

    Namba ya kampuni 888000

    Kumbukumbu ya malipo 0675133230

    Muamala 21811142522

    Tangu juzi tarehe 30/04 asubuhi lakini malipo yangu hayajawa updated kwenye app yenu mpaka muda huu, Naomba tatizo langu lishughulikiwe, nimwewatumia msg kupitia app yenu hamjanijibu

    nilikuwa nasema kwamba mimi namba yangu ni +255675133230 na jina Ahmed Abdulaziz Ally nimesubiri zaidi ya weeki kuhusu ombi langu bado linashugulikiwa kwa hisani yako nahitaji msaada sasa hivi nimeshatuma email na msg lkn bado sijafanikiwa chochote naomba mnisaidie sasa hivi kupata mkopo please na nimeshalipa 60000 tayari lkn bado hamjanipa mkopo zaidi wa kukopa hadi sasa hivi ombi langu linashugulikiwa tu. Please kindly approve my loan as soon as possible i will really appreciate.

    Thanks & Regards,

    Ahmed Ally

  7. i wont believe what they have done to me after paying 17760 due on 15 may.. now they have approved 14000 for me..am i going back to the bronze level or what do they what..i need more clarification.

  8. My names are Kelvin Wanjala and am a Tala customer with a Tala mobile account. I made payment of Ksh 19,550/= via Mpesa on Paybill no:851900 and received an Mpesa Receipt No. sent to Tala Mobile for account on 10/7/19 at 2:36PM.
    Am still receiving your SMS Prompt from 21991 to make payment by 14/7/2019, yet i have already paid.

    Also on the mobile app the 19,550/= loan is still reflecting and i have not received your Tala sms prompt of receival of my payment yet MPESA have acknowledged the payment.

    Kindly update my account to enable me to also continue taking your financial facility. I look forward to getting your quick response.

  9. My ttanong lng po ako my nag asist po skn isa dw po sa tala ngun sa chat lng kmi nag usap sbi nya skn padlahan ko dw xa ng 400 sa procesing fee kc 4000 hinihiram ko meron po ba gnun sa tala


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