Orange Customer Care ‘Fisi’ Exposed for Breaching Privacy and Hitting on Customer
An Orange Kenya customer care representative is in hot soup after screenshots of messages he sent a customer were shared on social media.
Twitter user @Laura_Wamby (Laura Wambi) tweeted to Orange Kenya screenshots of a conversation she had with one of their agents.
Earlier in the day, Laura had visited an Orange Shop for an unnamed service and left her contact details behind.
The unnamed naive employee saw this as an opportunity to get her number and chat with her after work.
”Hi… That’s my pic, I served you today at Orange Mega and was like if maybe I could get to know you sometime.” he started his Whatsapp conversation.
Immediately the Orange employee introduced himself, Laura expressed her displeasure. She pointed out the breach of customer privacy, promising him of consequences.
”By getting my number from my registration sheet??!! Are you Mad??!! See you on Monday. This is a serious breach of my privacy and I will not take it lightly.” she wrote back.
Upon informing Orange of the issue, the mobile service provider promised to take swift action.
@laura_wamby Hello Laura, sorry for this experience. This conduct is highly unwelcome among our employees.The matter is being addressed.
— Orange Kenya (@OrangeKenya) October 1, 2016
However in a twist of events, most of those commenting appeared to be on the side of the Orange employee. While acknowledging that the outright breach of privacy was wrong, they did not see this as reason enough for Laura to have him fired.
Here are some of those comments.
Hey @OrangeKenya that guy doesn’t deserve a dismissal. A warning sure, But dismissal is going way too far yet he wasn’t even disrespectful.
— Hector. (@HexHeizzy) October 1, 2016
@HexHeizzy @OrangeKenya but sometimes I wonder what’s in it for those that bring such issues on social media. She should have just ignored
— Liquid_Liquorice (@Shirley_Sein) October 1, 2016
@Shirley_Sein you know! Sure it was wrong but putting it all out like that? Poor dude is even losing his job now
— Hector. (@HexHeizzy) October 1, 2016
@HexHeizzy this kind of attention seeking is pathetic. It was easier to deal with the guy instead of bringing it here
— Liquid_Liquorice (@Shirley_Sein) October 1, 2016
@shirley_sein some women have this habit of bringing men down then play gender card ,Dint she just tweet the number she wants private
— Salome Lugard (@Salomelugard) October 1, 2016
@laura_wamby @orangekenya That is very bad ,You should have just said no to him or let him apologise. He inboxed 17:24 you replied 22:35 pls
— Salome Lugard (@Salomelugard) October 1, 2016
@Salomelugard yeah,she had the option of declining his advances.But she chose to be heartless.The guy is innocent @laura_wamby @OrangeKenya
— Jackson Letangule (@JLetangule) October 1, 2016
@OrangeKenya @laura_wamby Kindly do not fire your otherwise brilliant employee because of one psychotic customer.we all make mistakes.
— Eugene Kiptum (@Eugenekiptum) October 1, 2016
@Sirushi_mawe @Eugenekiptum @OrangeKenya @laura_wamby the lady is just shallow minded
— Rein (@Asamoh_) October 1, 2016
@laura_wamby u aint even beautiful, the nigga was extending some favours to u, @orangekenya
— Mukolwe (@Mukolwe_) October 1, 2016
@laura_wamby @OrangeKenya I don’t see no disrespect here, I see a self centred selfish b***h acting with prejudice after profiling the dude
— Evans Bignem (@EvansoCreative) October 2, 2016
@laura_wamby @orangekenya how’s 5:24PM ‘late in the night’?
Na si ungelenga or ask him to stop. Unnecessary.
— Fake Deep. (@FakeDeep__) October 1, 2016
@laura_wamby kwenda huko! u dint hv to bring it here. grow up! @orangekenya
— Mukolwe (@Mukolwe_) October 1, 2016
That was very uncalled for, it’s a breach of privacy I agree but he wasn’t disrespectful smh @laura_wamby @OrangeKenya
— Wachira. (@Thee_mavERIC) October 1, 2016
@OrangeKenya what’s regrettable is @laura_wamby ‘s irrationality. The guy in fact gone an extra mile for the customer. Big up dude!
— IceBreaker (@Gillyi) October 1, 2016
@laura_wamby @OrangeKenya you are very heartless.
— Jamal (@doclewisville) October 1, 2016
@laura_wamby @OrangeKenya sometimes when we feel wronged, it’s important that wisdom and sobriety prevail. What goes around comes around
— Daniel Ombajo (@Paapa__) October 2, 2016
@laura_wamby @orangekenya I hope this guy doesn’t get fired. A not interested would have worked. We can see who texted late night. *Sigh
— Mwema (@mwemsjo) October 2, 2016
@laura_wamby @OrangeKenya this is a son & a brother to somebody, will you be happy if he loses his job. Suppose there are dependants.
— Prof.Dr.ENG. Nanguti (@nangutikevin) October 2, 2016
Even the dreaded Kilimani Mums got behind the guy and castigated Laura for her heartlessness.
Some photos of Laura.
Do you think this was the best cause of action by Laura?
Source: Nairobi Wire
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