GOtv Packages Kenya 2023 Prices: Channels, Paybill & Contacts
GOtv Packages Kenya 2020 Prices
GOtv Kenya, a subsidiary of Multichoice, is one of the major players in the pay-tv services in Kenya.
In 2020, the ‘Home of African television’ slashed its monthly subscription fees for the Value and Lite bouquets.
While GOtv described this move as a show of commitment to deliver affordable digital family entertainment, mounting competition could have been a major influence.
GOtv faces competition from other pay-tv services such as Zuku, Startimes, and Bamba.
The stiff competition occasioned by the presence of several players in the market is likely to limit price increases.
Will we see more players entering the market? Maybe. The only constant is that competition will continue to mount. Subscribers can only hope that these prices will be slashed further.
That may explain why GOtv recently introduced a loyalty reward program, GOtv WOW. This rewards you with extra channels at no extra cost.
As expected, there is a condition:
You should stay connected to GOtv for three months continuously and paid on time in each of the three months and Safaricom airtime worth Ksh. 50 for GOtv Value or Ksh. 100 for GOtv Plus. Apart from the rewards, GOtv fees are also reasonable.
At present, a GOtv decoder and GOtenna retail at Ksh. 2,999. This starter kit comes with a free one-month GOtv Plus subscription.You can get the GOtenna separately for Ksh. 1000.
Special offer: Get GOtv decoder + one-month GOtv Plus subscription at Ksh. 1,999. This offer excludes the Gotenna.
A new subscriber gets GOtv Plus and that means enjoying 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.
GOtv Kenya has three main packages: GOtv Lite, GOtv Value, and GOtv Plus.
GOtv Plus is the premium bouquet; hence, higher priced of the three while GOtv Lite is the cheapest. GOtv gives you the option to downgrade to cheaper packages.
GOtv Packages: GOtv Max, GOtv Plus, GOtv Value, GOtv Lite
| Package | No. of Channels | Price (Ksh.) |
| GOtv Max | 42 | Ksh. 999 |
| GOtv Plus | 41 | Ksh. 749 |
| GOtv Value | 27 | Ksh. 499 |
| GOtv Lite | 17 | Ksh. 260 p/m, Ksh. 590 every 3 months, Ksh. 1,500 annually |
| GOtv Lite | 17 | Ksh. 260 p/m, Ksh. 590 every 3 months, Ksh. 1,500 annually |
| GOtv Lite | 17 | Ksh. 260 p/m, Ksh. 590 every 3 months, Ksh. 1,500 annually |
GOtv Lite package comes with three-payment installment options: you can either pay monthly, quarterly, or annually.
Related: StarTimes Kenya Bouquet Packages, Prices, Channels, Paybill Number & Contacts
GOtv subscribers have access to channel categories such as sports, entertainment, religious content, children’s programming, fashion, and food.
The level of access is, of course, dependent on the bouquet. Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two.
To activate GOtv, visit http://eazy.gotvafrica.com/en/ke/activations. All you need is to enter your details, including your IUC and then press the Activate button.
Payment Methods: Paybill, Card, Banks
GOtv offers you the freedom to choose from various payment options: you can make payments via M-Pesa (Business No.: 423655), Airtel Money (Business name: GOTV), Visa Card, PesaPal, CraftSilicon, or through local banks.
Related: Your GOtv Kenya Questions Answered
GOtv Kenya Eazy Self Service
This is GOtv’s online platform that offers customers the self-service option. This way, they can manage their subscriptions online.
Through this platform, you can find dealers or installers near you, learn about the various payment methods, get more details on your GOtv decoder, and clear error codes.
From experience, this platform is not very effective when it comes to clearing error codes. Most subscribers end up having to call customer care agents for assistance.
GOtv Customer Care Contacts
- Tel: +254711 066 000
- USSD: *423#
- Shortcode: 22688
- Email: [email protected]
You can also reach them through Facebook and Twitter:
- Facebook: GOtv Kenya, Live it. Love it
- Twitter: @GOtvKenya, Live it. Love it
GOtv Kenya Head Office Location
You can also visit their physical location: Multichoice Kenya Ltd, First Floor, Westlands, Nairobi.
Update: GOtv and SuperSport have announced an exclusive sponsorship of GOtv Shield for the 5th year running promising its subscribers great footballing action that is a largely popular, country-wide tourney.
Read also:
- DStv Kenya: Packages Price, Channels, Paybill Number & Customer Care Contacts
- Zuku TV Kenya Packages, Prices, Paybill Number, Channels & Customer Care Contacts
- Showmax Kenya Packages, Content, Contacts
i would like to change from GOTV plus to GOTV lite advise on monthly subscription and procedures
Hello Patrick. You just have to top up the amount for that package.In this case, Ksh. 220 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.
GoTv is a scam . I paid 1499 for a full year on lite but you decided to deduct five months instead and this happened in 2017 and you promised not to repeat it again but you repeated the same last year until I decided to throw the decoder away. You are not good people at all.
Sunday!!!payments can’t go through y?
Hello Koech. Kindly get in touch with GOtv customer care through +254711 066 000. If not successful, maybe you can get in touch with the GOtv team on facebook or twitter. You can use the links in the article to access their pages.
i paid 375sh on 19dec 2016 which was to expire on 19th June but it expired on 19th March, what happened?
Hello Vicky. Here are the GOtv packages: Below is a comparison table:
Package Number of Channels Price
GOtv Plus 43 Ksh. 699(monthly)
GOtv Value 28 Ksh. 470 (monthly)
GOtv Lite 19 Ksh. 220 (monthly), Ksh. 500 (Quarterly-3 months), or Ksh. 1,299 (annually)
There is no Ksh. 375 package. Kindly contact GOtv Customer care via facebook, twitter, email, or customer care numbers. The contact details have been provided in the article.
does it mean it changed from ksh.1800 or i over paid?
Hello, kindly be specific. What service or product did you pay for with the Ksh. 1,800?
Payment can’t go through what is the problem?
Hello Tonnie. Please get in touch with GOtv customer care representatives via your preferred channel. You can do this via Facebook, Twitter, email, or call.
You can get to their social media pages via the links we have provided above.
The customer care customer number is: +254711 066 000
Is the lite package 220 or 260? You are contradicting us.
GOtv Lite Ksh. 220 monthly. visit http://kenya.gotvafrica.com/Packages/ to confirm this.
I have bought GOTV decorder yesterday and upto now decorder is not ativated, Where as naivas salesman has tried to install some channels but he havn’t done by all. Now, Helpline say need to wait for 24 hours more. I have not any experience in such decorders. Can you assist me with it.
Hello, Ahmed. That sounds like a technical issue that has to be sorted by the GOtv team. If you have contacted the GOtv team and they say that your problem will be sorted in 24 hours, kindly be patient and wait for them to fix the problem. Their systems can show them exactly where the problem is and so they should be able to help.
What is the recommended price for Gotv without antenna in kenya as at today
loving govt.what happened so sonymax.miss that channel
Hello. Get in touch with GOtv via their official Facebook and Twitter pages or call +254711 066 000.
loving govt.why aren’t the added channels showing.
I loved sonymax, what happened
Hi. I paid ksh 500 for gotv lite..3 months. Iuc no 2018638696.kindly activate
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
How can i clear error 32 in my decorder
Hello. I have paid ksh 500.for Gotv lite.. 3months subscription. iuc no 2018638696.
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Hi what are your new rates on gotv plus this month?
Hello Aburi. GOtv Plus is Ksh. 699.
I payed still no channels
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Gotv is the most expensive nonsense I have ever seen. Nkt
You can always try out other options. Check Zuku TV and StarTimes. The articles above will give you more details.
I have been with gotv plus for more than three years.and they used to be good when it comes to sport channel. They used to bring champions league on ssp 3 select.but recently they decided to milk more cash from their customers by adding some two channels ie ssp 4 and five.which used to be in ssp 3.Gotv kenya should know.we are not desperate come get your deconder.I am done with you
Hi, avr bought a decoder but their isn’t Gontenna inside the box…what to do????
Hello Martha. The best thing would be to return it where you bought it. Always check contents before completion the purchase because some vendors may be cons.regardless, your vendor should be able to solve your issue. The recomended price for tye docoder and gotenna is Ksh. 1,999.
You can as well get a GOtenna separately for KSH 1000.
There is a new channel 57 Viiasat Life on the channel list, but I can’t view it… why is it on the list?
Hello Mugo. The most probable explanation would be because of the package you are subscribed to. However, please read the message displayed on the screen when you select that channel. If the message reads, in part, “…you should upgrade your GOtv bouquet to view this channel…” that means that you cannot view the channel unless you are on another bouquet.
Like to upgrade from lite to value…advise on payment…
Hello Mwangi. You just have to top up the amount for that package.In this case, Ksh. 470 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.
helo, I have paid ksh 220 for this month for the lite, if I were to top up ksh 250 which wil amount to ksh 470 would I be able to view the gotv plus
I mean gotv value
Hello Spice. Sounds like you paid in installments. I am not sure but my guess is that if you has already started watching, the extra amount could be carried forward to next month. However, it would be wise to contact GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Please,reset my decoder.It has failed to load the channels.IUC number-2018902924
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
I have just renewed the subscription. How long does it take for the decoder to activate?
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Hi I am having a problem with my decoder it is the old decorder can I get the new ones in exchange at how much?
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
I am in kajiado and I always pay 470 monthly but there a some channels i don’t receive like PPP and others what might be the problem
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
kindly let me know how much does it cost for smaller or the lower package?
Hello Kimuma. The cheapest package is GOtv Lite. Comes with 19 channels and costs Ksh. 220 per month or you can decide to pay Ksh. 1,299 per year.
Paid the quartely package of 500/= but it has error code still.wat can i do?
Hello. Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
I want to change from gotv plus to gotv lite.How should I go about.Kindly advice.
Hello Kevo. You just have to top up the amount for that package.In this case, Ksh. 220 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.You will need your sign in details to access your account and change from there.
Am leonard from,I want to pay ksh.220 -instead of ksh.470,will I be able to watch through gotv lite
Yes. The monthly charge for GOtv Lite is Ksh. 220.
what is the current monthly GOTV subscriptions
Hello Otieno,
GOtv Plus 42 channels Ksh. 699(monthly)
GOtv Value 28 channels Ksh. 470 (monthly)
GOtv Lite 20 channels Ksh. 220 (Monthly)
have paid for lite subscription kshs 220,but only getting kbc channel
have paid for lite subscription kshs 220,but only getting kbc channel
You can try channel scanning. If it does not work, Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
pls I have paid 220/- on 2014328434 pls activate
Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Gotv you are really an irritating lot. I just paid for this month’s subscription two days ago of sh.699 and today i cant seem to watch channels i paid for and the number you are recommending is not working. If you guys wish for me to downgrade then why dont you say so rather than forcing me to downgrade. Iuc 2017047381. Correct this mesa coz you are inconviniencing me
Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Please send me the current packages.
Hello Otieno,
GOtv Plus 42 channels Ksh. 699(monthly)
GOtv Value 28 channels Ksh. 470 (monthly)
GOtv Lite 20 channels Ksh. 220 (Monthly)
I have been paying for Gotv plus for the last two years and now i want to switch to Gotv lite do i need to subscribe for it again or i just pay.
Hello Mbeya. You just have to top up the amount for that package.In this case, Ksh. 220 which will be renewed after one month. You can also login to your account at http://eazy.gotvafrica.com/en/ke/ and downgrade manually.You will need your sign in details to access your account and change from there.
With all this comments i cant dare buy a go tv decorder. was thinkimg of buying it but no. the negstivity is too much.
I av paid my tv but cant it cant unlock even the local channels..
Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
activate 2018675924
Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
hi gotv I have paid my package but am still off air
Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.
Hey Terry,is there anything else you can tell the customers other than to contact ur customer care team?I have tried to make the payment via mpesa since 2 in the afternoon till now and to no success, contacting ur customer care team all the tell me is to try paying with pesa pal , something Ave never used in my life,so please tell me what to do.
Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.
i have paid 699 please kindly upgrade to gotv plus my iuc no is 2016114843
Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.
I always pay 160kshs for one month what is going coz I’ve paid and no channels
Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.
hi gotv,am Leonard metobo iuc no 2018723683.i paid for june this morning through mpesa ks 699 and connection not yet.is there any problem?
Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms or call.
it just bogus since for the last two (2)years we have been seeing same movies at zee world and B4U channels! You people are taking us for granted. I just keep on paying just for my kids on cartoons but in general Gotv is nonsense. Repetition is the order of the day nothing new, sports just repetition you have nothing to offer.
Hallo Gotv kenya, can I subscribe my decorder without calling customer care?.. Which is the cheapest bucket I can subscribe?
The cheapest bouquet is the GOtv Lite which offers you 20 channels at Ksh. 220 monthly.
kindly activate account 2017769334 made a payment of 1299
Kindly get in touch with Gotv through the social media platforms. You can use the links provided in the article.
how can I upgread my gotv from lite to plus?
Hello. You can either pay the amount for GOtv Plus which is Ksh. 699 or visit GOtv website and upgrade manually here http://eazy.gotvafrica.com/en/ke/get-gotv/packages/compare/details/gotv-lite-(annual)/gotv-lite-(quarterly)/gotv-lite-(monthly)
I want the package that has neckelodeon for my child.
Hello Muyera.
You can either subscribe to GOtv value at Ksh. 470 per month or GOtv Plus for Ksh. 699 per month.
I paid Kshs. 220/= for my Gotv on 31st May, 2017 and upto date its only airing KBC only. Kindly advise!
You can try scanning channels. If this does not work, kindly get in touch with Gotv through their Facebook or Twitter accounts or call using the number +254711 066 000.
how can i clear error 32 on my decorder
Get in touch with GOtv via their Facebook pages.
how do i pay for viasat channel
Hello. Upgrade your bouquet to either Plus or Value.
Hello I mistakenly paid 849 ksh to 2016208086- is there a way I can top up for another month (gotv plus)?
Get in touch with GOtv via their social media platforms.
like seriously why is my decoder not activated after since yesterday l made my payment of 470 and the e16 error code is still there my luc no is 2017528235 me.
First, note that Trending.co.ke is not GOtv. Secondly, you have to contact GOtv for your account to be activated. If you wish to activate it online, read this article and get tips on how to fix some issues https://trending.co.ke/gotv-kenya-questions-answered/.
hey, why do you keep changing the charges? it’s like every time I want to subscribe I have to go to Google and check the new prices….. this is REALLY boring
I have a problems inormally pay my go TV 850 ksh every month and yet there is no African magic world and some channels they tell me they have not been subscribe help me my ICU no is 2003618694
Hello Petrolina, kindly get in touch with GOtv via Facebook: GOtv Kenya (Link: https://www.facebook.com/GOtvKenya/) or Twitter: @GOtvKenya (Link:https://twitter.com/GOtvKenya)