GOtv Kenya Packages, Channels, Prices, Paybill & Contacts

GOtv Kenya

GOtv Kenya, a subsidiary of Multichoice, is one of the major players in the pay-tv services in Kenya.

In August 2016, the ‘Home of African television’ slashed its monthly subscription fees for the Value and Lite bouquets.

While GOtv described this move as a show of commitment to deliver affordable digital family entertainment, mounting competition could have been a major influence.

GOtv faces competition from other pay-tv services such as Zuku, Startimes, and Bamba.

The stiff competition occasioned by the presence of several players in the market is likely to limit price increases in 2017.

Will we see more players entering the market? Maybe. The only constant is that competition will continue to mount. Subscribers can only hope that these prices will be slashed further in 2017.

That may explain why GOtv recently introduced a loyalty reward program, GOtv WOW. This rewards you with extra channels at no extra cost.

As expected, there is a condition:

You should stay connected to GOtv for three months continuously and paid on time in each of the three months and Safaricom airtime worth Ksh. 50 for GOtv Value or Ksh. 100 for GOtv Plus. Apart from the rewards, GOtv fees are also reasonable.

At present, a GOtv decoder and GOtenna retail at Ksh. 2,999. This starter kit comes with a free one-month GOtv Plus subscription.You can get the GOtenna separately for Ksh. 1000.

Special offer: Get GOtv decoder + one-month GOtv Plus subscription at Ksh. 1,999. This offer excludes the Gotenna. 

A new subscriber gets GOtv Plus and that means enjoying 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.

GOtv Kenya has three main packages: GOtv Lite, GOtv Value, and GOtv Plus.

GOtv Plus is the premium bouquet; hence, higher priced of the three while GOtv Lite is the cheapest. GOtv gives you the option to downgrade to cheaper packages.

GOtv Packages: GOtv Max, GOtv Plus, GOtv Value, GOtv Lite

Package No. of Channels Price (Ksh.)
GOtv Max 42 Ksh. 1,200

 

GOtv Plus 41 Ksh. 699

 

GOtv Value 27 Ksh. 470

 

GOtv Lite 17 Ksh. 260 p/m, Ksh. 590 every 3 months, Ksh. 1,500 annually

GOtv Lite package comes with three-payment installment options: you can either pay monthly, quarterly, or annually.

Related: StarTimes Kenya Bouquet Packages, Prices, Channels, Paybill Number & Contacts

GOtv subscribers have access to channel categories such as sports, entertainment, religious content, children’s programming, fashion, and food.

The level of access is, of course, dependent on the bouquet. Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two.

To activate GOtv, visit http://eazy.gotvafrica.com/en/ke/activations. All you need is to enter your details, including your IUC and then press the Activate button.

Payment Methods: Paybill, Card, Banks

GOtv offers you the freedom to choose from various payment options: you can make payments via M-Pesa (Business No.: 423655), Airtel Money (Business name: GOTV), Visa Card, PesaPal, CraftSilicon, or through local banks.

Related: Your GOtv Kenya Questions Answered

GOtv Kenya Eazy Self Service

This is GOtv’s online platform that offers customers the self-service option. This way, they can manage their subscriptions online.

Through this platform, you can find dealers or installers near you, learn about the various payment methods, get more details on your GOtv decoder, and clear error codes.

From experience, this platform is not very effective when it comes to clearing error codes. Most subscribers end up having to call customer care agents for assistance.

GOtv Customer Care Contacts

You can also reach them through Facebook and Twitter:

GOtv Kenya Head Office Location

You can also visit their physical location: Multichoice Kenya Ltd, First Floor, Westlands, Nairobi.

Update: GOtv and SuperSport have announced an exclusive sponsorship of GOtv Shield for the 5th year running promising its subscribers great footballing action that is a largely popular, country-wide tourney.

Read also:

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  3. Showmax Kenya Packages, Content, Contacts

117 thoughts on “GOtv Kenya Packages, Channels, Prices, Paybill & Contacts”

    1. Hello Koech. Kindly get in touch with GOtv customer care through +254711 066 000. If not successful, maybe you can get in touch with the GOtv team on facebook or twitter. You can use the links in the article to access their pages.

  1. i paid 375sh on 19dec 2016 which was to expire on 19th June but it expired on 19th March, what happened?

    1. Hello Vicky. Here are the GOtv packages: Below is a comparison table:

      Package Number of Channels Price
      GOtv Plus 43 Ksh. 699(monthly)
      GOtv Value 28 Ksh. 470 (monthly)
      GOtv Lite 19 Ksh. 220 (monthly), Ksh. 500 (Quarterly-3 months), or Ksh. 1,299 (annually)

      There is no Ksh. 375 package. Kindly contact GOtv Customer care via facebook, twitter, email, or customer care numbers. The contact details have been provided in the article.

    1. Hello Tonnie. Please get in touch with GOtv customer care representatives via your preferred channel. You can do this via Facebook, Twitter, email, or call.

      You can get to their social media pages via the links we have provided above.

      The customer care customer number is: +254711 066 000

  2. I have bought GOTV decorder yesterday and upto now decorder is not ativated, Where as naivas salesman has tried to install some channels but he havn’t done by all. Now, Helpline say need to wait for 24 hours more. I have not any experience in such decorders. Can you assist me with it.

    1. Hello, Ahmed. That sounds like a technical issue that has to be sorted by the GOtv team. If you have contacted the GOtv team and they say that your problem will be sorted in 24 hours, kindly be patient and wait for them to fix the problem. Their systems can show them exactly where the problem is and so they should be able to help.

    1. Hello Martha. The best thing would be to return it where you bought it. Always check contents before completion the purchase because some vendors may be cons.regardless, your vendor should be able to solve your issue. The recomended price for tye docoder and gotenna is Ksh. 1,999.

      You can as well get a GOtenna separately for KSH 1000.

    1. Hello Mugo. The most probable explanation would be because of the package you are subscribed to. However, please read the message displayed on the screen when you select that channel. If the message reads, in part, “…you should upgrade your GOtv bouquet to view this channel…” that means that you cannot view the channel unless you are on another bouquet.

  3. helo, I have paid ksh 220 for this month for the lite, if I were to top up ksh 250 which wil amount to ksh 470 would I be able to view the gotv plus

    1. Hello Spice. Sounds like you paid in installments. I am not sure but my guess is that if you has already started watching, the extra amount could be carried forward to next month. However, it would be wise to contact GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.

  4. Hi I am having a problem with my decoder it is the old decorder can I get the new ones in exchange​ at how much?

  5. I am in kajiado and I always pay 470 monthly but there a some channels i don’t receive like PPP and others what might be the problem

    1. You can try channel scanning. If it does not work, Kindly get in touch with GOtv through their official Facebook or Twitter page. You can also call them via +254711 066 000.

  6. Gotv you are really an irritating lot. I just paid for this month’s subscription two days ago of sh.699 and today i cant seem to watch channels i paid for and the number you are recommending is not working. If you guys wish for me to downgrade then why dont you say so rather than forcing me to downgrade. Iuc 2017047381. Correct this mesa coz you are inconviniencing me

  7. I have been paying for Gotv plus for the last two years and now i want to switch to Gotv lite do i need to subscribe for it again or i just pay.

  8. With all this comments i cant dare buy a go tv decorder. was thinkimg of buying it but no. the negstivity is too much.

  9. Hey Terry,is there anything else you can tell the customers other than to contact ur customer care team?I have tried to make the payment via mpesa since 2 in the afternoon till now and to no success, contacting ur customer care team all the tell me is to try paying with pesa pal , something Ave never used in my life,so please tell me what to do.

    1. Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.

    1. Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.

    1. Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms of call.

  10. hi gotv,am Leonard metobo iuc no 2018723683.i paid for june this morning through mpesa ks 699 and connection not yet.is there any problem?

    1. Hello. Kindly note that Trending.co.ke is an independent blog, not a GOtv representative. The fact that we have featured a GOtv article does not mean that we speak on their behalf. Our role is to inform the public, not to speak on behalf of companies and that is why I always direct people to the right customer care channels. You can get in touch with GOtv through via social media platforms or call.

  11. it just bogus since for the last two (2)years we have been seeing same movies at zee world and B4U channels! You people are taking us for granted. I just keep on paying just for my kids on cartoons but in general Gotv is nonsense. Repetition is the order of the day nothing new, sports just repetition you have nothing to offer.

  12. Hallo Gotv kenya, can I subscribe my decorder without calling customer care?.. Which is the cheapest bucket I can subscribe?

  13. I paid Kshs. 220/= for my Gotv on 31st May, 2017 and upto date its only airing KBC only. Kindly advise!

    1. You can try scanning channels. If this does not work, kindly get in touch with Gotv through their Facebook or Twitter accounts or call using the number +254711 066 000.

  14. like seriously why is my decoder not activated after since yesterday l made my payment of 470 and the e16 error code is still there my luc no is 2017528235 me.

  15. hey, why do you keep changing the charges? it’s like every time I want to subscribe I have to go to Google and check the new prices….. this is REALLY boring

    1. I have a problems inormally pay my go TV 850 ksh every month and yet there is no African magic world and some channels they tell me they have not been subscribe help me my ICU no is 2003618694

  16. Hallo,

    How do i check my due balance on a monthly basis considering that i some time pay more than the monthly subscription fees. And what happened to the texts we used to receive informing us how much we need to pay up with a payment deadline?

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